Terms and Conditions

Welcome to CathysCollection.com, the online store that offers exquisite jewellery designs, crafted with quality materials and inspired by nature, art and culture. These terms and conditions outline the rules and regulations for the use of CathysCollection.com's website and services.

By accessing this website or placing an order, you accept these terms and conditions in full. Do not continue to use CathysCollection.com's website or services if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these terms and conditions, privacy policy and disclaimer notice and any or all agreements: "customer", "you" and "your" refers to you, the person accessing this website and accepting the company's terms and conditions.

"The company", "ourselves", "we", "our" and "us", refers to CathysCollection.com. "Party", "parties", or "us", refers to both the customer and ourselves, or either the customer or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Website Use
You are granted a limited license only for purposes of viewing the material contained on this website. You are not allowed to: - Republish material from this website - Sell, rent or sub-license material from this website - Reproduce, duplicate or copy material from this website - Redistribute content from this website (unless content is specifically made for redistribution)

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without CathysCollection.com's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without CathysCollection.com's express written consent.

Orders
By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. You may place an order by following the instructions on our website. Your order constitutes an offer to us to buy the products and services that you select. All orders are subject to availability and acceptance by us. We will send you an email confirming receipt of your order and containing the details of your order. The order confirmation email is an acknowledgement that we have received your order, but does not constitute acceptance of your order. We reserve the right to decline your order at our discretion, in which case we will notify you by email and refund any payment made by you. We accept your order and form a contract between us when we dispatch the products to you or when we provide you with the services, whichever is applicable. You will receive an email confirming that the products have been dispatched or that the services have been provided.

We may cancel your order at any time and for any reason prior to dispatch or provision of the services, in which case we will notify you by email and refund any payment made by you. We may also cancel your order if: - We have insufficient stock to deliver the products you have ordered - We do not deliver to your area or country - One or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers - You have breached these terms and conditions or any other policies or guidelines on our website

If we cancel your order for any of these reasons, we will notify you by email and refund any payment made by you.

Prices and Payment
The prices of the products and services are as quoted on our website from time to time. We reserve the right to change the prices at any time without notice. However, any changes will not affect orders that have already been accepted by us. The prices include VAT (where applicable) but exclude delivery costs, which will be added to the total amount due.

The prices are in United Arab Emirates dirham (AED). You can pay using any of the methods specified on our website. Payment must be made in full at the time of placing your order.

You are responsible for ensuring that the payment details you provide are correct and complete. We are not liable for any delay or non-delivery of your order due to your failure to provide correct and complete payment details. We use third-party payment service providers to process your payment. By submitting your payment details, you agree to be bound by the terms and conditions and privacy policy of the relevant payment service provider.

We are not responsible for any errors or omissions by the payment service provider. We take reasonable measures to ensure that our website is secure and that your payment details are protected. However, we cannot guarantee the security of any data transmitted over the internet and we are not liable for any loss or damage that may arise from unauthorized access to your payment details.

Delivery
We deliver to the address you provide when placing your order. You are responsible for ensuring that the address is correct and complete. We are not liable for any delay or non-delivery of your order due to your failure to provide correct and complete address details. We aim to dispatch your order within [number of business days] of accepting your order, subject to availability. However, any delivery dates or times are estimates only and we are not liable for any delay or failure to deliver your order within the estimated time frame.

We use third-party delivery service providers to deliver your order. By placing your order, you agree to be bound by the terms and conditions and privacy policy of the relevant delivery service provider. We are not responsible for any errors or omissions by the delivery service provider. The delivery charges for your order will be calculated and displayed at checkout. You can choose from the delivery options available for your area or country. You are responsible for paying any customs, duties, taxes or other fees that may apply to your order. These fees are not included in the price or the delivery charges and are beyond our control. You should contact your local customs office for more information. You or someone authorized by you must be available to receive and sign for your order at the time of delivery.
 

If no one is available at the address, the delivery service provider may leave a card or a notice with instructions on how to collect or rearrange delivery of your order. You are responsible for following the instructions and ensuring that you receive your order. If you fail to collect or rearrange delivery of your order within the specified time frame, the delivery service provider may return your order to us and charge us a fee for doing so. In that case, we may cancel your order and refund you the price of the products, minus the delivery charges and the fee charged by the delivery service provider. We are not liable for any loss or damage that may occur during or after delivery of your order. The risk of loss and damage passes to you when you receive or collect your order.

Returns, Exchanges and Cancellations
We want you to be happy with your purchase from us. If you are not satisfied with the products or services you receive, you may return, exchange or cancel your order in accordance with this policy.

Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. To return an item, you must contact us at support@cathyscollection.com or call us at +18134678338 and request a return authorization number. You must write the return authorization number on the package and send it to the address we provide you. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 30 business days. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We reserve the right to refuse a refund or deduct a restocking fee if the item is not in its original condition, is damaged or missing parts, or is returned after the 30-day period.

Exchanges
You have 30 calendar days to exchange an item from the date you received it. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. To exchange an item, you must contact us at support@cathyscollection.com or call us at +18134678338 and request an exchange authorization number. You must write the exchange authorization number on the package and send it to the address we provide you. You are responsible for paying the shipping costs for exchanging your item. Shipping costs are nonrefundable.

Once we receive your item, we will inspect it and notify you that we have received your exchanged item. We will also notify you of the availability and dispatch of the replacement item. If the replacement item is not available or out of stock, we will contact you and offer you an alternative item or a refund.

​

Cancellations
You have the right to cancel your order within 14 calendar days from the date you received your order, without giving any reason. To exercise your right to cancel, you must contact us at support@cathyscollection.com or call us at +18134678338 and inform us of your decision to cancel your order. You may use the cancellation form provided on our website, but it is not obligatory.

If you cancel your order, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel your order.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not apply to the following kind of contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
- Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
- Contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

Intellectual Property
All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of CathysCollection.com or its content suppliers and protected by international intellectual property laws. The compilation of all content on this website is the exclusive property of CathysCollection.com and protected by international intellectual property laws. All software used on this website is the property of CathysCollection.com or its software suppliers and protected by international intellectual property laws.

You are granted a limited, revocable, and non-exclusive right to access and use this website for your personal, non-commercial use only. You may not reproduce, modify, copy, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this website, unless expressly authorized by CathysCollection.com.

You may not use any of the content on this website for any purpose that is unlawful or prohibited by these terms and conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of CathysCollection.com or others.

You may not use any of CathysCollection.com's trademarks, trade names, service marks, logos, domain names, or other distinctive brand features without the prior written consent of CathysCollection.com. You may not use any meta tags or any other "hidden text" utilizing CathysCollection.com's name or trademarks without the prior written consent of CathysCollection.com.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CathysCollection.com without the prior written consent of CathysCollection.com. You may not use any CathysCollection.com logo or other proprietary graphic or trademark as part of the link without the prior written consent of CathysCollection.com.

You may not attempt to gain unauthorized access to any portion or feature of this website, or any other systems or networks connected to this website or to any CathysCollection.com server, or to any of the services offered on or through this website, by hacking, password "mining" or any other illegitimate means.

You may not probe, scan or test the vulnerability of this website or any network connected to this website, nor breach the security or authentication measures on this website or any network connected to this website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to this website, or any other customer of CathysCollection.com, including any CathysCollection.com account not owned by you, to its source, or exploit this website or any service or information made available or offered by or through this website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by this website.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of this website or CathysCollection.com's systems or networks, or any systems or networks connected to this website or to CathysCollection.com. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any transaction being conducted on this website, or with any other person's use of this website. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to CathysCollection.com on or through this website or any service offered on or through this website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use this website or any content for any purpose that is unlawful or prohibited by these terms and conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of CathysCollection.com or others.

Disclaimer of Warranties and Limitation of Liability

This website and all information, content, materials, products, and services included on or otherwise made available to you through this website are provided by CathysCollection.com on an "as is" and "as available" basis, unless otherwise specified in writing. CathysCollection.com makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, products, or services included on or otherwise made available to you through this website, unless otherwise specified in writing. You expressly agree that your use of this website is at your sole risk.

To the full extent permissible by applicable law, CathysCollection.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. CathysCollection.com does not warrant that this website; information, content, materials, products, or services included on or otherwise made available to you through this website; their servers; or email sent from CathysCollection.com are free of viruses or other harmful components. CathysCollection.com will not be liable for any damages of any kind arising from the use of this website or from any information, content, materials, products, or services included on or otherwise made available to you through this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Indemnification
You agree to indemnify, defend and hold harmless CathysCollection.com, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions, or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing this website using your account.

Severability
If any provision of these terms and conditions is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. You agree that any dispute arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Changes to These Terms and Conditions
We reserve the right to change or modify these terms and conditions at any time and in our sole discretion. If we make any changes to these terms and conditions, we will notify you by posting the revised terms and conditions on this website or by sending you an email. You are advised to review these terms and conditions periodically for any changes. Your continued use of this website or our services after any changes to these terms and conditions are posted will constitute your acceptance of the revised terms and conditions.

Contact Us If you have any questions or comments about these terms and conditions, please contact us at support@cathyscollection.com or call us at +18134678338. We will respond to your inquiries as soon as possible.